Air India Introduces AI-Powered eZ Booking for Seamless Ticket Reservations

Air India is leveraging artificial intelligence (AI) to simplify and enhance the ticket booking experience for its customers. The airline has unveiled a new feature called eZ Booking , which enables passengers to reserve tickets on its website by simply interacting with an AI agent and sharing their travel itinerary. As AI continues to revolutionize industries, Air India appears eager to adopt this cutting-edge technology to streamline its services.

How Air India's AI eZ Booking Works
eZ Booking is powered by Agentic AI tools , functioning like a virtual travel agent . It listens to passengers' travel requirements and generates a detailed itinerary tailored to their preferences. For example, users can say, “Find me the earliest flight from Delhi to Mumbai for tomorrow,” and the AI agent will provide the most relevant options.

The AI agent utilizes advanced machine learning and natural language processing (NLP) to deliver accurate results with minimal human intervention. Travelers can modify their itineraries if the AI’s suggestions don’t meet their needs, using either text or voice commands.

Gradual Rollout and Availability
Air India is rolling out this AI-powered service in phases, starting with its Maharaja Club members via the airline’s desktop website. The company plans to extend eZ Booking to its mobile website and app in the coming weeks, ensuring broader access to this innovative feature.

By incorporating AI into its services, Air India aims to enhance customer convenience, reduce the complexity of ticket bookings, and stay ahead in the evolving tech landscape.